FAQ’s
Are your products suitable for vegans?
Yes, our vegan skincare products are PETA certified vegan and cruelty free. We also source packaging with vegan friendly inks and adhesives.
Are orders shipped plastic free?
Yes, we only use plastic free packaging. This includes upcyled and sustainably sourced packaging, as well as paper tape with vegan-friendly potato starch adhesive.
How long does it take for orders to ship?
We ship orders out within 1-2 working days, with an average of 1 working day. More information on delivery times and options is available here.
Do you ship worldwide?
We currently ship to the UK, Europe (Non EU), USA and Canada. The shipping cost to your location is calculated at checkout. If you have any questions regarding international shipping, please get in touch at hello@battlegreen.co.uk
Are your products organic?
Our reusable cotton bags are made using GOTS certified organic cotton. You’ll find the certification label sewn inside each one.
We use many organic ingredients in our sustainable beauty products too. These are clearly listed on product labels and listings. However, our cosmetics are not currently certified organic.
Where are your cosmetics made?
We make our range of natural cosmetics and sustainable beauty products in small batches by hand, here in North Wales.
How do I contact customer service?
Please fill in our contact form, and we will aim to get back to you ASAP.
Do you accept cancellations or returns?
Yes, under certain circumstances – please see our Terms page for conditions.
Do you offer discounts or promotions?
Sign up to our newsletter here for 15% off your order. We also share discounts and offers via our newsletter and on social media throughout the year – why not give us a follow!
Do you offer wholesale and sustainable corporate gifts?
Yes, we do! If you’re interested in stocking our sustainable beauty products, please get in touch via our wholesale contact form here.
We also offer custom, eco-friendly gift sets in plastic-free packaging — perfect for corporate gifting. Just drop us a line through our corporate gift contact form here and we’ll be delighted to help!
How long do your products last?
All of our handmade natural cosmetics are crafted for quality and longevity. Most products, including natural deodorants, soaps, lip balms, and skincare items, carry a PAO (period-after-opening) symbol, indicating they should be used within 6–12 months after opening.
To maintain freshness and performance, store products in a cool, dry place, away from direct sunlight. When cared for properly, many items can remain in great condition beyond the recommended PAO, helping you enjoy your vegan, plastic-free, and eco-friendly beauty products for longer.
Are your products suitable for sensitive skin?
Our natural cosmetics are formulated with gentle, plant-based ingredients, making them ideal for sensitive skin. We avoid harsh chemicals, synthetic fragrances, and parabens, and we also offer specific fragrance-free clay face masks and conditioner bars, and bicarbonate-free deodorant bars for those with sensitive skin. Each product listing clearly details the ingredients – including any allergens – helping you choose the best option for your needs while keeping your routine safe, natural, and plastic-free.






