Snowdonia range of mountains

Shop Policies

Useful information for before, during and after you order.

Processing time

We aim to ship your order within 1-2 business days of the order being placed. We will notify you of any unexpected delays in processing/shipping.

Postage costs

We ship worldwide  with the exception of the EU, and always post out using plastic free, recycled/recyclable packaging. UK shipping is a flat rate of £3.95 for Royal Mail Tracked 48 shipping, with the option to upgrade to Royal Mail Tracked 24 shipping. UK orders over £40 ship for free. Outside of the UK, shipping charges are based on weight, and calculated at checkout to help keep shipping costs as low as possible. You can choose from standard (economy) shipping or a shipping upgrade at checkout. If you have any special requests in relation to postage services/options, please get in touch and we’ll do our best to help.

Postage times (based on our experience, this is how long shipping usually takes*)

Royal Mail Tracked 48 (2 working days delivery aim)
Royal Mail Tracked 24 (1 day delivery aim)
Europe (Non EU): 3-10 business days
Rest of the world: 7-15 business days
*There can occasionally be delays within the postal service. Please let us know if you need a parcel for a specific date. If you’d like to discuss alternative shipping methods or to click and collect from us, please get in touch and we’ll do our best to help.

Customs duties

Please be aware that if you buy from outside the UK, customs and import taxes may be applied to your parcel, which you will need to pay for. *Some delays in delivery may also be due to your parcel passing through customs.

Cancellations and returns

If you would like to cancel your order, please get in touch before the item is dispatched (we will email you when your order has been been dispatched). If you change your mind and would like to return or exchange your order, please get in touch within 14 days of placing your order, and return the item(s) in unused and undamaged condition within 30 days of placing your order. Please retain proof of postage. We will issue a refund (not including postage) within 3 days of receiving the item. Exchanged items will be posted out within 1-3 days of us receiving your returned order.

Late deliveries and lost parcels

Fortunately, the vast majority of parcels arrive safely and on time. However, if your order still hasn’t arrived (the estimated delivery time above, taken from the date of dispatch, has passed), you should first check with your local post office to see if the parcel is being held there for you. A ‘missed delivery’ slip will usually be left at your delivery address if a delivery attempt was made and no one was in. Also check with neighbours and in any ‘safe spaces’ where your parcel might have been left. If you are still unable to locate the parcel, please get in touch. We will gather some information from you, and ask for our delivery company to investigate. Please be aware that a lost parcel claim can only be opened with Royal Mail after a fixed amount of time has passed, as follows:

  • UK standard delivery: 10 days after delivery due date
  • UK express delivery: 5 days after delivery due date
  • Europe (Non EU): 20 days after delivery due date
  • Rest of the world: 25 days after delivery due date

Other Situations

If there are any problems with your order e.g. wrong item sent, item broken etc. please contact us and we will put things right.

Any Questions?

We really want you to be happy with your order, so please read the item descriptions carefully as we include lots of information about ingredients, materials, sizes and weights, care instructions etc. If you have any questions at all, please get in touch!

Battle Green Affiliate Programme — Terms & Conditions

Thank you for your interest in becoming a Battle Green affiliate. These terms explain what we offer, and what we ask in return, so both sides know exactly where they stand. By registering as an affiliate you agree to the terms below.

What we offer

  • 15% commission on the value of any order placed by a customer you refer, within the tracking window described below.
  • A 60-day tracking cookie, so you’re credited for a sale even if the customer doesn’t buy on their first visit.
  • Access to your own affiliate dashboard, where you can view referred visits, commissions, and earnings in real time.
  • A unique referral link you can use anywhere — in articles, on social media, or in newsletters.
  • Product images and brand assets on request, to help you create your content.
  • Manual review and approval — we personally review every affiliate application, so you’re joining a small, curated group rather than an open scheme.
  • Payouts of £25 or more, paid monthly by bank transfer, once your approved commission balance reaches the threshold.

What we ask of our affiliates

1. Honest, accurate representation Please only make claims about our products that are true and that we can stand behind — for example, our PETA certification, plastic-free packaging, and vegan formulations. If you’re ever unsure whether a claim is accurate, just ask us.

2. Clear disclosure UK advertising rules (ASA/CMA) require that any affiliate or commission-based link is clearly disclosed to your readers. Please label affiliate links appropriately — for example, noting that the post “contains affiliate links” near the link itself, not buried in a footer or disclosure page alone.

3. No self-referrals Affiliate links are for referring new customers, not for buying products for yourself or your household using your own link.

4. No brand bidding Please don’t bid on “Battle Green” or close variations of our brand name in paid search advertising (e.g. Google Ads).

5. Respectful use of our brand You’re welcome to use our logo and product photography to support your content, but please don’t alter our branding or imply you’re an official Battle Green representative or employee.

Commission and payments

  • Commission is calculated on the order subtotal, excluding shipping costs.
  • If a referred order is refunded, cancelled, or disputed, the associated commission will be deducted from your next payout.
  • Payouts are processed monthly, provided your approved balance has reached the £25 minimum.
  • We reserve the right to withhold payment on any commission we reasonably believe was generated fraudulently or in breach of these terms.

Joining, leaving, and changes

  • Applications are reviewed individually — we’ll be in touch to confirm approval or let you know if we don’t think it’s the right fit.
  • Either of us can end the affiliate relationship at any time, with notice by email. Any commission already earned and approved before the relationship ends will still be paid out in the normal way.
  • We may update these terms from time to time — for example, adjusting commission rates or the payout threshold — and will notify active affiliates of any material changes by email.

Questions

If anything here is unclear, or you’d like to discuss a custom arrangement, just get in touch at hello@battlegreen.co.uk – we’re always happy to talk.